Thank you for choosing VidifyAI. We value your satisfaction with our service. This Refund Policy outlines our procedures regarding payments, refunds, and subscription cancellations. By using VidifyAI, you agree to the terms of this Refund Policy.

1. Subscription Plans and Billing

VidifyAI offers various subscription plans with different features and pricing. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.

Monthly subscriptions are billed every month on the same date
Annual subscriptions are billed once per year
Payment is required in advance for all subscription periods
All fees are exclusive of taxes, which will be added where applicable
We do not guarantee refunds for failure to use the service or for unused subscription time

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team at [email protected]. Upon cancellation:

Your subscription will remain active until the end of your current billing cycle.
You will not be charged for the next billing cycle.
You will retain access to all features until the end of your current billing period.
No partial refunds are issued for the current period.
Any content or data associated with your account remains subject to our data retention policies.

3. Eligibility for Refunds

We offer refunds under the following circumstances:

3-Day Money-Back Guarantee

For new customers subscribing to our paid plans, we offer a 3-day money-back guarantee from the date of your first subscription payment. If you're not satisfied with our service within this period, you may request a full refund. This guarantee applies only to first-time subscribers and cannot be claimed for subscription renewals.

Technical Issues

If you experience significant technical issues that prevent you from using our service as advertised, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion. Such refunds will be evaluated on a case-by-case basis and require documentation of the issues experienced and support interactions.

Double Charging/Billing Errors

If you've been charged incorrectly or multiple times for the same service, we will promptly refund the incorrect or duplicate charges once verified. Please provide transaction IDs and relevant payment confirmation when reporting such issues.

4. Non-Refundable Situations

Refunds are generally not provided in the following cases:

After the 3-day money-back guarantee period has expired
If you've violated our Terms of Service or Acceptable Use Policy
For partial months of service or prorated refunds for unused time after the refund eligibility period
For add-on services, one-time purchases, or additional features once they have been delivered or activated
If service interruptions were caused by factors outside our control (force majeure events)
For accounts with excessive use or abuse of our refund policy
If your account has been suspended or terminated due to violations of our terms
For services that have already been substantially delivered or consumed

5. How to Request a Refund

To request a refund:

Email our support team at [email protected].
Include your account information (email address and username) and the reason for your refund request.
Provide any relevant information that may help us process your request (e.g., transaction IDs, error messages screenshots, etc.).
Submit your request within the eligible refund period as described in this policy.

We will review your request and respond within 5 business days. If approved, refunds will be processed using the original payment method, typically within 5-10 business days, depending on your payment provider. Please note that your bank or credit card company may have additional processing time before the refund appears on your statement.

6. Promotional Credits and Free Trials

Promotional credits, discounts, and free trials have no cash value and are not refundable. If you upgrade from a free trial to a paid subscription, the 3-day refund period begins on the date of your first payment. Unused credits expire according to their stated terms and cannot be converted to cash refunds.

7. Enterprise and Custom Plans

For enterprise customers or those with custom negotiated agreements, refund terms may differ from this policy. Please refer to your specific agreement or contact your account manager for details about your refund eligibility.

8. Currency and Processing Fees

All refunds will be issued in the same currency as the original payment. We do not cover currency exchange rate differences or fees that might be charged by your payment provider. Any payment processing fees incurred by VidifyAI for the original transaction may be deducted from the refund amount where permitted by law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Any changes to this policy will not apply retroactively to payments made before the changes take effect.

10. Contact Us

If you have questions about our Refund Policy, please contact us or email us at [email protected].