Privacy Policy
Effective date: March 27, 2026. This Policy describes how VidifyAI Studio collects, uses, shares, and protects personal data.
1. Scope
This Privacy Policy applies to VidifyAI Studio websites, applications, APIs, and related services.
2. Data We Collect
- Identity and account data, such as name, email, and company
- Billing and transaction data
- Customer Content including prompts, uploads, and generated media
- Technical and usage data such as device, browser, IP, logs, diagnostics, and analytics events
- Communications and support records
3. Data Sources
We collect data directly from users, through service interactions, and from authorized third-party integrations.
4. How We Use Data
- Provide, operate, and secure the Services
- Process subscriptions and payments
- Prevent fraud, abuse, and policy violations
- Deliver customer support and transactional communications
- Improve performance, reliability, and product quality
- Comply with legal obligations and enforce our agreements
5. Legal Bases for Processing
Where required by law, we process personal data based on contractual necessity, legitimate interests, legal obligations, and consent when applicable.
6. AI Data Handling and Training Transparency
By default, VidifyAI Studio does not use Customer Content to train shared foundational AI models without explicit user consent.
We may process Customer Content for service delivery, security, abuse prevention, troubleshooting, quality assurance, and analytics.
If model-training opt-in controls are offered, participation will be explicit and user-manageable.
Your content is private and not used to train shared models unless explicitly permitted.
8. Subprocessors and Service Providers
Key providers/categories include:
- Polar for billing and payment processing
- Microsoft Azure for infrastructure and hosting
- Analytics, monitoring, and observability providers
- Customer support and communications vendors
9. International Data Transfers
Personal data may be processed outside your country. Where required, we apply lawful transfer mechanisms and safeguards.
10. Data Retention
We retain personal data for as long as needed for service delivery, compliance, legitimate business needs, dispute resolution, and enforcement of agreements.
11. Security
We implement reasonable technical and organizational safeguards. No system is fully secure, and we cannot guarantee absolute security.
12. Your Rights
Depending on jurisdiction, you may have rights to access, correction, deletion, restriction, portability, objection, and consent withdrawal.
13. Regional Disclosures
Where applicable, we provide jurisdiction-specific rights and disclosures, including California, EU/UK, and India requirements.
15. Children
Services are intended only for users aged 18 or older. We do not knowingly collect personal data from minors.
16. Changes to this Privacy Policy
We may update this Policy periodically. Revised versions are effective when posted with an updated effective date.
17. Contact
Privacy and legal requests: [email protected]
Additional legal terms are available in our Terms of Service.